Privacy Policy

Opsivel respects the privacy of its customers, their employees, and individuals whose information may be processed through the Opsivel platform.

This Privacy Policy explains how Opsivel collects, receives, stores, uses, processes, shares, protects, and retains information when you use:

• The Opsivel website
• Opsivel web applications
• Opsivel mobile applications
• Property and administrator dashboards
• Staff applications
• QR-based guest service request pages
• Customer support services
• Other products, features, or services provided by Opsivel

Opsivel is designed to help hotels, resorts, hospitality businesses, and other organizations manage and coordinate operational activities, including guest service requests, task management, housekeeping, maintenance, staff workflows, reporting, and other operational functions.

The information processed through Opsivel may belong to different categories of individuals, including:

1. Our Customers, such as hotels, resorts, properties, and other businesses using Opsivel.
2. Authorized Users, such as administrators, managers, front office employees, housekeeping staff, maintenance teams, and other employees using Opsivel.
3. Guests or Visitors, who submit service requests through an Opsivel QR code or whose requests are created by an authorized employee of one of our Customers.

By accessing or using Opsivel, you acknowledge the practices described in this Privacy Policy.

In this Privacy Policy:

“Opsivel,” “we,” “us,” or “our” refers to the company or legal entity operating the Opsivel platform.

Opsivel provides cloud-based software and technology services designed to help businesses manage and coordinate operational workflows.

For privacy-related questions, you may contact us at:

Opsivel

Website: opsivel.com

Privacy Email: info@opsivel.com

Support Email: support@opsivel.com

Registered Address: Bangalore, Karnataka, India

Opsivel processes different types of information depending on how the Platform is used.

When a hotel, resort, property, or other organization subscribes to Opsivel and enters information into the Platform, that organization generally controls the information relating to its operations, employees, guests, and service requests.

Depending on applicable law and the circumstances:

• The Customer may act as the data controller or the entity responsible for determining why and how personal information is collected.
• Opsivel may act as a data processor or service provider, processing information on behalf of the Customer.

For example, if a hotel uses Opsivel to manage guest service requests, the hotel generally determines:

• What information is collected from its guests
• Why the information is collected
• Which employees can access the information
• How the information is used for its operations

Opsivel processes that information to provide the software, workflow, reporting, support, security, and related services.

Where Opsivel collects information directly from its own Customers or website users, Opsivel may determine the purpose and means of processing that information in accordance with applicable law.

The information collected by Opsivel depends on how the Platform is used and which services or modules are enabled.

We may collect information relating to:

• Customers and business representatives
• Property administrators
• Employees and staff
• Guests or visitors
• Service requests
• Operational activities
• Devices and technical usage

When a hotel, resort, property, or other organization registers for, subscribes to, or uses Opsivel, we may collect information such as:

• Organization or company name
• Hotel, resort, or property name
• Property address
• Property location
• Business email address
• Business phone number
• Number of properties, rooms, units, or operational locations, where relevant
• Selected Opsivel services or modules

We may collect:

• Full name
• Email address
• Mobile or phone number
• Job title or designation
• User role
• Login and authentication information
• Account activity
• Login history

Where applicable, we may collect or process:

• Subscription plan
• Billing information
• Business or company details
• Tax or GST information
• Invoice information
• Payment status
• Transaction references

Payment information may also be processed by authorized third-party payment providers.

We use this information to:

• Create and manage Customer accounts
• Provide access to Opsivel
• Manage subscriptions
• Process payments
• Generate invoices
• Provide support
• Communicate about the Services
• Maintain account security

Our Customers may create accounts for employees, managers, supervisors, front office staff, housekeeping staff, maintenance teams, drivers, valet staff, or other personnel.

Depending on the Customer's configuration and the features being used, Opsivel may process:

• Full name
• Employee ID, where used by the Customer
• Mobile number
• Email address
• Department
• Designation or job role
• Assigned property
• Assigned locations or operational areas
• User role and permissions
• Login activity
• Task assignments
• Task acceptance history
• Task completion history
• Task status updates
• Operational activity history

For example, when an employee receives a service request through Opsivel, the Platform may record:

• The task assigned to the employee
• Date and time of assignment
• Whether the task was accepted
• Date and time of acceptance
• Task updates
• Completion status
• Date and time of completion

This information helps the Customer manage operations, assign work, monitor task status, and generate operational reports.

Opsivel may provide QR-based service request functionality.

A Customer may place an Opsivel QR code in locations such as:

• Hotel rooms
• Cottages
• Villas
• Restaurants
• Swimming pools
• Reception areas
• Spa facilities
• Activity areas
• Public areas
• Other designated locations within a property

When a guest scans a QR code, Opsivel may automatically identify information associated with that QR code, such as:

• Property identifier
• Property name
• Location identifier
• Room number or room identifier
• Cottage or villa identifier
• Table or area identifier
• Service location

Depending on how the Customer configures the service request form, the guest may also voluntarily provide:

• Name
• Mobile number
• Room number
• Service category
• Service request details
• Comments
• Instructions or other information relevant to the request

Opsivel may also automatically record information associated with the request, including:

• Request ID
• Date and time the request was created
• Property associated with the request
• Location associated with the QR code
• Service category
• Request status
• Assigned department or team
• Assigned staff member
• Acceptance time
• Completion time
• Updates made during the request lifecycle

If a guest scans a QR code located in Room 203 and requests housekeeping assistance, Opsivel may process information such as:

• The property where the request originated
• Room 203
• The selected service category
• The date and time of the request
• Any name or contact information voluntarily entered by the guest
• Additional instructions provided with the request
• The department or employee assigned to handle the request
• Request acceptance and completion details

This information is used to create, manage, track, and complete the service request.

An authorized employee, such as a front office executive, administrator, or manager, may create a service request on behalf of a guest.

Depending on the Customer's workflow and configuration, the information entered may include:

• Guest name
• Mobile number
• Room number
• Location
• Service category
• Description of the request
• Priority level, where available
• Special instructions or notes

Opsivel may also automatically record:

• The employee or user who created the request
• Date and time the request was created
• Property associated with the request
• Assigned department
• Assigned employee
• Request status
• Task acceptance details
• Task completion details
• Updates and notes entered during the request lifecycle

This information helps create a clear operational record of the request from creation to completion.

Once a service request is created through a QR code, front office, administrator, or another authorized workflow, Opsivel may generate and store operational information relating to that request.

This may include:

• Request ID
• Property
• Location
• Room, unit, villa, cottage, or area identifier
• Service category
• Request description
• Date and time created
• Request status
• Assigned department
• Assigned employee
• Task acceptance time
• Task completion time
• Time taken to complete the request
• Status changes
• Notes or updates entered by authorized employees
• Request history
• Escalation details, where applicable

This information may be displayed to authorized users through the Opsivel dashboard and reporting systems.

For example, authorized administrators may be able to review:

• Number of service requests received
• Pending service requests
• Completed service requests
• Average response time
• Average completion time
• Department-level activity
• Employee task history
• Property-level operational reports

Opsivel may generate reports and analytics based on activities performed within the Platform.

Depending on the modules used, reports may include information relating to:

• Number of service requests
• Request categories
• Request status
• Response and completion times
• Employee or department activity
• Operational performance
• Property-level statistics
• Historical task records

Reports are generated to help Customers monitor and improve their operations.

Access to reports is controlled based on the permissions configured by the Customer.

When you access the Opsivel website, dashboard, web application, or mobile application, we may automatically collect technical information, including:

• IP address
• Device type
• Browser type
• Operating system
• Application version
• Login date and time
• Session information
• Pages or features accessed
• Device or browser identifiers, where applicable
• Error reports
• Diagnostic information
• Security-related logs

We use this information to:

• Operate the Platform
• Authenticate users
• Maintain sessions
• Detect unauthorized access
• Investigate technical problems
• Improve performance
• Protect the security and integrity of Opsivel

When you contact Opsivel, we may collect information contained in your communication.

This may include:

• Name
• Email address
• Phone number
• Organization name
• Support requests
• Emails
• Feedback
• Feature requests
• Technical information provided to help resolve an issue

We use this information to respond to your enquiry and provide support.

Opsivel is designed primarily for operational workflow management.

Unless a specific feature explicitly requires otherwise, Customers should not use Opsivel to store unnecessary sensitive information, including:

• Credit or debit card numbers
• CVV numbers
• Internet banking credentials
• Passwords belonging to guests or third parties
• Highly sensitive personal information that is unrelated to the intended operational workflow

The Customer is responsible for ensuring that information entered into Opsivel is appropriate and necessary for the intended purpose.

Opsivel may use or process information to:

• Create and manage Customer accounts
• Authenticate administrators and users
• Provide access to the Platform
• Process guest and staff service requests
• Identify the relevant property and location
• Notify the appropriate staff or department
• Assign and manage operational tasks
• Track request acceptance and completion
• Generate dashboards and reports
• Maintain operational records
• Provide customer support
• Process subscriptions and payments
• Detect and prevent fraud or misuse
• Maintain system security
• Diagnose and resolve technical issues
• Improve the performance and functionality of the Platform
• Comply with applicable legal obligations

A typical service request may follow this workflow:

1. A guest scans a QR code or an authorized employee creates a request.
2. Opsivel identifies the relevant property and location.
3. The service request is created within the Platform.
4. Authorized staff or departments receive the request.
5. A staff member accepts or is assigned the task.
6. The status of the request may be updated.
7. The task is marked as completed.
8. The Customer may view the request history and operational reports.

Opsivel processes the relevant information to enable this workflow.

Access to information within Opsivel is controlled through user roles, permissions, and the configuration selected by the Customer.

Depending on the Customer's configuration, information may be accessible to the following categories.

Authorized administrators may access information relating to their organization, property, employees, service requests, and reports, subject to their assigned permissions.

Employees may access information relevant to their assigned role or operational responsibilities.

For example:

• Front office employees may create and monitor service requests.
• Housekeeping employees may access relevant housekeeping tasks.
• Maintenance employees may access maintenance requests assigned to them.
• Managers may access operational dashboards and reports.

The exact level of access depends on the permissions configured by the Customer.

Opsivel does not access Customer Data for unrelated purposes.

However, authorized Opsivel personnel or approved service providers may access limited Customer Data when reasonably necessary to:

• Provide technical support
• Investigate a reported issue
• Maintain or repair the Platform
• Investigate a security incident
• Recover data where technically possible
• Prevent fraud or misuse
• Comply with applicable legal obligations

Access is intended to be restricted to authorized personnel with a legitimate business or technical need.

The Customer retains ownership and control of the information and operational data entered into its Opsivel environment.

This may include:

• Guest information
• Employee information
• Service requests
• Room and location information
• Task records
• Operational reports
• Other information entered by the Customer or generated through its use of the Platform

Opsivel does not sell Customer Data.

Opsivel processes Customer Data primarily to provide, operate, maintain, secure, and support the Services.

The Customer is responsible for:

• Determining what information it collects
• Ensuring that information is collected lawfully
• Providing appropriate privacy notices
• Obtaining consent where required
• Managing access to information within its organization

Opsivel does not sell personal information as a standalone product.

We may share or make information available in the following circumstances.

Information submitted through a Customer's Opsivel environment may be available to that Customer and its authorized users.

For example, when a guest submits a service request, relevant information may be accessible to authorized hotel staff responsible for handling the request.

Information relating to a service request may be shared with the relevant department or employee responsible for completing the request.

Access should be limited according to the Customer's user roles and permissions.

Opsivel may use trusted third-party providers for services such as:

• Cloud hosting
• Data storage
• Authentication
• Notifications
• Email delivery
• Analytics
• Error monitoring
• Customer support
• Payment processing

These providers may process information only as necessary to provide services to Opsivel and subject to applicable contractual or legal safeguards.

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to valid legal requests
• Protect the security of Opsivel
• Investigate fraud or misuse
• Protect the rights, property, or safety of Opsivel, our Customers, users, or others

If Opsivel is involved in a merger, acquisition, restructuring, financing, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

Opsivel uses reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, loss, or disclosure.

Security measures may include:

• Encryption of data in transit
• HTTPS and TLS connections
• Authentication controls
• Role-based access controls
• Restricted administrative access
• System logging and monitoring
• Secure hosting infrastructure
• Backups and recovery procedures
• Security updates and vulnerability management

No system connected to the internet can be guaranteed to be completely secure.

Customers and Authorized Users are also responsible for protecting their accounts by:

• Keeping passwords and authentication credentials confidential
• Using secure devices
• Removing access for former employees
• Assigning appropriate permissions
• Promptly reporting suspected unauthorized access

Opsivel retains information for as long as reasonably necessary to:

• Provide the Services
• Maintain Customer accounts
• Fulfill contractual obligations
• Provide Customer support
• Maintain operational records
• Resolve disputes
• Protect the security of the Platform
• Comply with legal, tax, accounting, or regulatory obligations

Customer Data may be retained while the Customer maintains an active subscription.

After account termination, cancellation, or expiration, Customer Data may be retained for a limited period to allow for:

• Data export
• Account recovery
• Backup retention
• Security
• Legal compliance
• Dispute resolution

After the applicable retention period, information may be deleted, anonymized, or securely isolated until deletion is technically feasible.

The specific retention period for terminated Customer accounts will be communicated through the applicable subscription agreement, product documentation, or account terms.

Depending on applicable law and your relationship with Opsivel, you may have the right to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Withdrawal of consent, where processing is based on consent
• Data portability, where applicable
• Information about how personal information is processed

If Opsivel processes your information on behalf of one of our Customers, such as a hotel or resort, you may need to direct your request to that Customer.

For example, if you are a guest whose information was entered into Opsivel by a hotel, the hotel may be responsible for responding to your privacy request.

Opsivel may assist its Customers with valid privacy requests where appropriate and required by applicable law.

Opsivel may use cookies, session technologies, local storage, or similar technologies to:

• Keep users logged in
• Maintain secure sessions
• Remember user preferences
• Improve functionality
• Understand Platform usage
• Detect security threats

You may control certain cookies through your browser settings.

Disabling certain cookies or session technologies may affect the functionality of the Platform.

Opsivel may integrate with or use third-party services, including cloud infrastructure, authentication providers, notification services, payment processors, analytics tools, and other technology providers.

These third parties may have their own privacy policies and terms.

Opsivel is not responsible for the independent privacy practices of third-party services.

Customers and users should review the applicable policies before using third-party services.

Opsivel may use cloud infrastructure or service providers located in different countries.

Where personal information is transferred across borders, Opsivel will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

The location where information is stored or processed may depend on the infrastructure and services used by Opsivel and the applicable Customer configuration.

Opsivel is primarily designed for business and hospitality operations.

Opsivel does not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If a Customer enters information relating to a minor into Opsivel, the Customer is responsible for ensuring that it has an appropriate legal basis and any required permissions or consents.

Opsivel may generate aggregated, statistical, or anonymized information based on the use of the Platform.

This information may be used to:

• Understand product usage
• Improve workflows
• Identify technical issues
• Analyze system performance
• Develop new features
• Improve the reliability of Opsivel

Where information has been aggregated or anonymized so that it does not reasonably identify an individual or Customer, it may be used for legitimate business and analytical purposes, subject to applicable law.

Opsivel maintains procedures intended to identify, investigate, contain, and respond to suspected security incidents.

If a security incident affects personal information, Opsivel will take appropriate steps based on:

• The nature of the incident
• The information involved
• The potential impact
• Applicable legal requirements
• The contractual relationship with the affected Customer

Where Opsivel processes information on behalf of a Customer, Opsivel may notify the relevant Customer so that the Customer can assess and meet any applicable legal or regulatory obligations.

Opsivel may update this Privacy Policy from time to time.

The latest version will be published on the Opsivel website or made available through the Platform.

Where required by applicable law, we may provide additional notice of material changes.

We encourage Customers and users to review this Privacy Policy periodically.

If you have questions, concerns, or requests relating to this Privacy Policy, please contact:

Opsivel

Website: opsivel.com

Privacy Email: info@opsivel.com

Support Email: support@opsivel.com

Registered Address: Bangalore, Karnataka, India

If your request relates to information processed through a hotel, resort, or other Opsivel Customer, please also identify the relevant organization or property so that we can appropriately process or route your request.