Terms & Conditions

These Terms and Conditions, together with any applicable Order Form, subscription plan, Service Level Agreement, Data Processing Addendum, Privacy Policy, or other agreement expressly incorporated by reference, govern your access to and use of the Opsivel platform, website, web applications, mobile applications, APIs, dashboards, software, and related services.

For the purpose of these Terms:

By accessing, registering for, subscribing to, downloading, installing, or using Opsivel, you agree to be bound by these Terms.

If you are using Opsivel on behalf of a company, hotel, resort, or other organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Platform.

Opsivel is a cloud-based operations and workflow platform designed to help hospitality businesses digitize, manage, coordinate, monitor, and analyze operational activities.

Depending on the subscription and modules selected, Opsivel may provide functionality relating to:

Opsivel may add, modify, improve, suspend, or discontinue features as the Platform evolves.

You may use Opsivel only if you are legally capable of entering into a binding agreement under applicable law.

If you create or administer an Opsivel account on behalf of an organization, you confirm that:

Opsivel may request additional information to verify the identity, authority, or legitimacy of a Customer or account administrator.

Subject to payment of applicable fees and compliance with these Terms, Opsivel grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the subscribed Services during the applicable Subscription Term.

The license granted under these Terms is solely for the Customer's internal business operations.

No ownership rights in the Platform are transferred to the Customer or any Authorized User.

Except as expressly permitted in writing by Opsivel, you may not:

All rights not expressly granted to you remain reserved by Opsivel.

Certain features of Opsivel require an account.

The Customer's designated administrator may create, manage, modify, suspend, or remove Authorized Users and assign permissions based on available roles and features.

The Customer is responsible for:

Authorized Users must not share passwords, OTPs, authentication credentials, or account access with unauthorized individuals.

The Customer must promptly notify Opsivel if it becomes aware of:

Opsivel may suspend or restrict access where reasonably necessary to protect the security or integrity of the Platform.

The Customer is responsible for all activity occurring through its account and through the accounts of its Authorized Users.

The Customer agrees to:

The Customer remains responsible for its operational decisions and for the actions of its employees, contractors, service providers, and Authorized Users.

Opsivel is a technology platform. Unless expressly agreed otherwise in writing, Opsivel does not manage hotel staff, perform housekeeping, maintenance, valet, transportation, security, or other operational services on behalf of the Customer.

Certain Opsivel features may allow guests or visitors to submit service requests through QR codes, web pages, kiosks, or other interfaces.

For example, a Guest User may:

The Customer is responsible for:

Opsivel does not guarantee that a service request will be accepted or completed within a specific period unless a separate written service level commitment expressly provides otherwise.

A technical notification, request status, or task update within Opsivel does not itself constitute a guarantee that the requested real-world service has been performed to a particular standard.

The Customer retains ownership of its Customer Data.

Customer Data may include, depending on the Services used:

Opsivel does not claim ownership of Customer Data solely because it is processed or stored through the Platform.

The Customer grants Opsivel a limited right to host, store, reproduce, transmit, process, and otherwise use Customer Data solely as reasonably necessary to:

The Customer represents that it has the right to provide Customer Data to Opsivel and that the processing of such data through Opsivel does not violate applicable law or third-party rights.

The Customer is responsible for determining what information should be entered into the Platform and for obtaining any necessary notices, permissions, or consents.

The collection and processing of personal information by Opsivel is governed by the Opsivel Privacy Policy.

Where Opsivel processes personal information on behalf of a Customer, the Customer may act as the controller or equivalent responsible party, while Opsivel may act as a processor or service provider, depending on the applicable law and circumstances of processing.

The Customer is responsible for ensuring that its collection and use of personal information through the Platform complies with applicable privacy and data protection laws.

The Customer agrees to pay the fees applicable to its selected Subscription or Order Form.

Unless otherwise agreed in writing:

Where payment processing is handled by a third-party payment provider, payment information may be processed according to that provider's applicable terms and privacy practices.

Opsivel does not guarantee that every payment method will be available in every country or region.

Unless otherwise specified in an Order Form or subscription agreement, a Subscription may renew automatically at the end of the applicable Subscription Term.

The Customer may upgrade, downgrade, add, or remove modules subject to the pricing and functionality available at that time.

Downgrading or removing a module may result in:

The Customer is responsible for reviewing the impact of a downgrade before making the change.

Opsivel may suspend or restrict access to all or part of the Services if reasonably necessary because of:

Where reasonably practical, Opsivel may provide notice before suspension.

Suspension does not relieve the Customer of payment obligations accrued before or during the suspension.

Opsivel intends to make the Platform reasonably available but does not guarantee uninterrupted or error-free operation.

The Platform may occasionally be unavailable because of:

Opsivel may modify, update, or replace components of the Platform from time to time.

Unless separately agreed in writing, these Terms do not guarantee a specific uptime percentage or service level.

Opsivel may integrate with third-party platforms, APIs, payment providers, communication services, mapping services, analytics providers, property management systems, or other technology providers.

Your use of third-party services may be subject to separate terms and privacy policies.

Opsivel is not responsible for:

Opsivel may disable or modify an integration where necessary for security, technical, legal, or commercial reasons.

Opsivel and its licensors retain all right, title, and interest in:

You may not use the Opsivel name, logo, or other branding without prior written permission, except where necessary to accurately identify Opsivel as a service provider.

Feedback, suggestions, ideas, or recommendations voluntarily provided to Opsivel may be used by Opsivel to improve its products and services without any obligation to compensate the person providing them.

Each party may receive confidential information from the other.

Confidential information includes information that is reasonably understood to be confidential, including:

Neither party may disclose the other party's confidential information except:

Confidentiality obligations do not apply to information that:

You must not, directly or indirectly:

Opsivel may investigate suspected violations and take appropriate action, including suspension or termination.

The Customer may terminate its Subscription according to the cancellation terms applicable to its plan or Order Form.

Opsivel may terminate or suspend the Services if:

Upon termination:

Where reasonably practicable and subject to the Customer's Subscription and applicable technical limitations, Opsivel may provide the Customer with access to export relevant Customer Data.

The Customer should request or complete any required data export before the applicable account closure or deletion period expires.

Opsivel may retain certain information after termination where necessary for:

Data stored in backup systems may remain temporarily until overwritten or deleted according to Opsivel's backup and retention procedures.

The Platform is provided on an "as available" basis.

To the maximum extent permitted by applicable law, Opsivel does not guarantee that:

Opsivel is a technology provider and does not control the actual conduct, quality, availability, or performance of hotel staff, contractors, guests, service providers, or other third parties.

The Customer remains responsible for managing its own operations.

To the maximum extent permitted by applicable law, Opsivel shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including:

Opsivel's total aggregate liability arising out of or relating to the Services shall not exceed the amount paid by the Customer to Opsivel for the specific Services giving rise to the claim during the three months immediately preceding the event giving rise to the claim, unless otherwise required by applicable law or agreed in writing.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, the Customer agrees to indemnify and hold harmless Opsivel and its directors, employees, contractors, and representatives against claims, damages, liabilities, costs, and expenses arising from:

Neither party shall be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, government action, internet failures, power failures, labor disputes, pandemics, or failures of third-party infrastructure.

Opsivel may update the Platform and these Terms from time to time.

Where legally required or reasonably appropriate, Opsivel may provide notice of material changes.

Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms, unless applicable law requires a different form of consent.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any mandatory dispute resolution requirements, the courts located in Bangalore, Karnataka, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

These Terms, together with any applicable Order Form and incorporated policies, constitute the entire agreement between the parties concerning the Services.

If any provision is found to be unenforceable, the remaining provisions will continue in effect.

Failure to enforce any provision does not constitute a waiver of that provision.

The Customer may not assign its rights or obligations under these Terms without Opsivel's prior written consent. Opsivel may assign these Terms in connection with a merger, acquisition, restructuring, or sale of assets.

Provisions relating to intellectual property, confidentiality, payment obligations, liability limitations, indemnification, and other provisions that by their nature should survive termination shall continue after termination.

For questions regarding these Terms and Conditions, please contact:

Opsivel Website: opsivel.com Email: support@opsivel.com

Important: Before publishing, replace all information in square brackets with the final legal entity, address, contact email, retention period, and jurisdiction details.